Shipping + Returns

How are my items shipped?

All items are shipped via USPS. Shipping cost in the US is $5.00, and shipping to Canada is $10.00. At this time I do not ship internationally.

A 9% sales tax will be added to Illinois residents’ purchases.

When will my package be shipped?

Unless you request a chain length alteration, your package will be shipped the day after your purchase. I will notify you via email once your package is on the way to you.

Returns

Please inspect your order as soon as it arrives. If anything arrives damaged, contact me right away. Keep all packaging materials and contents, as they may be needed for an insurance claim.

You may be asked to complete a short insurance form or take photos of the damaged item and packaging. Once I receive the required information, we’ll determine the best way to proceed—either a replacement or a refund, depending on the situation. 

What if my package goes missing in transit?

If your package is not delivered and tracking shows no delivery, please contact me as soon as possible. I’ll file a missing mail search and a USPS theft report, and submit an insurance claim.

You may be asked to complete a short form or confirm non-delivery. Once we have what’s needed for the claim, your item will be replaced.

Please note: I am not responsible for packages once they are marked as delivered by USPS. If you're concerned about theft, we recommend shipping to a secure address or requesting a signature required shipment.

What if my package is damaged?

Lost or damaged packages will be replaced—but we do require your help with the insurance claim process. This may include providing photos, filling out a USPS form, or confirming the issue in writing. Without this step, USPS and insurance may deny the claim and a replacement or refund may not be possible.